Frequently Asked Questions

Product FAQs

Q: What are the best cat homes for larger cats? 

We chose the best cat homes for bigger cats based on the size of the entry way, the sturdiness, and how much internal space each cardboard cat home has. With this in mind, our best homes for larger cats are:

Each of these has been tried and tested by kitties up to 24 lbs. 

All of these offerings have a¬†wide enough entry way to fit larger kitties, are durable enough for large cats to be comfortable both lounging and playing (and in some cases, have doubly reinforced floors to be even more sturdy!), and have enough internal space for any large cat to spread out completely. ūüėļ

Please check each product page for specific dimensions.

Q: Are these cat homes durable enough for larger cats? 

Yes! Although there are specific designs that are particularly great for larger cats (see above), each one of our designs have been tested by our own 20 lb. kitties. 

Q: What are the best cat homes for multi-cat households?

We chose the best cat homes for multi-cat households based on the number of places to lounge, the number of entry points, and the internal space of each cat home. With this in mind, our best homes for multi-cat households are:

All of these offerings have multiple places for various kitties to lounge, multiple entry points, and/or lots of internal space so that everyone can enjoy the cat home at the same time. ūüėł

Please check each product page for specific dimensions. 

Q: Are these cat homes completely safe for cats?

Yes! We work closely with our cardboard suppliers to make sure that our cat homes are made of completely non-toxic and safe cardboard. Our materials aren't treated nor sprayed with any chemicals, so even if your kitty is really into chewing cardboard, you can rest assured that no harm will come to them.

Q: Which cat homes are the best for blind kitties?

We chose the best cat homes for blind kitties based on cat homes with easy entry points at ground level. With this in mind, our best homes for blind kitties are:

All of these offerings have entry points at ground level. 

Q: Are these cat homes completely recyclable?

Yes! All of our products are made completely out of 200 lb. test corrugated cardboard and nothing else. That means there aren't any plastic/metal screws, glue, tape, or anything else that couldn't be recycled. 

Q: How long does it take to assemble these cat homes?

5-15 minutes per cat home 

The assembly time varies by complexity of design - please see each individual product page for assembly estimates. 

Company FAQs

Q: How does Cardboard Cat Homes practice sustainability?

We aim to be the leading provider of sustainable cat products by replacing the more common cat trees that are made of landfill material: non-recyclable plastics, metals, adhesives, and chemicals. We reduce waste during production by efficiently using as much of our materials as possible before recycling and reusing pieces wherever we can. We aim to get better each and every day towards lowering our negative impact on the planet. ūüĆé

Q: How does Cardboard Cat Homes support the cat community?

We annually donate a portion of our sales to local animal shelters around the country.

Q: Do you ship internationally?

No. Unfortunately, we do not currently ship outside of the U.S. We ship to all 50 U.S. states, including Alaska and Hawaii. We also ship to Puerto Rico.

Q: What is your refund/return policy?

You have 30 calendar days to return an item from the invoice date. To be eligible for a full refund, your item must be in the original packaging, unused, and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Q: How long does it take for orders to ship?

All of our products are made to order. This means that as soon as you place an order, we get to work creating your product.

That being said, please expect a fulfillment time of 3-5 business days after placing your order depending on our current order volume. After your order is fulfilled, the delivery estimate according to the postal service is 3-8 days.