Shipping and Refund Policies

Our goal is always to make the customer and, more importantly, the customers' cats happy. We have a very generous refund, return, and exchange policy. We also pride ourselves on putting out shipments immediately within 1-2 business days of receiving the order. You can read the details below. 

If anything is unclear or confusing, always feel free to reach out to us at meow@cardboardcathomes.com

Shipping

We ship all products out of our facility in Walnut Creek, CA. We currently ship to the Contiguous U.S.A. and Canada.

Please expect a fulfillment time of 1-2 days after placing your order. Refer below for estimated delivery times after your order is fulfilled.

 Shipping Zone Delivery Estimate Cost
Contiguous U.S.A. 3-6 days Free
Canada 6-10 days 24.99

Refunds

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food or cat treats. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  •  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  •  Any item that is returned more than 45 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at meow@cardboardcathomes.com.